Refund and Returns Policy

At LIEN LAU LTD, we want you to be completely satisfied with your purchase. If you are not happy with your item, we’re here to help.

1. Returns

You have 14 calendar days from the date you receive your item to request a return.
To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• You must provide proof of purchase (e.g. order confirmation or receipt).

Please contact us at [email protected] before sending any item back.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment.
Please note: The time it takes for the refund to appear in your account may vary depending on your payment provider.

3. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.

If you receive a defective or incorrect item, we will cover the cost of return shipping.

4. Non-returnable items

Certain types of goods are exempt from being returned, such as:

• Perishable goods (e.g. food, flowers)
• Custom or personalised items
• Digital products (e.g. downloadable software)

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

[email protected]
LIEN LAU LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom